Terms and Conditions

Compagnie Sucrière de Bel Ombre Ltée – terms and conditions

Acceptance of Terms

The terms and conditions set out below (the “Terms”) shall govern the relationship between yourself and Compagnie Sucrière de Bel Ombre. (“www.fredericanaturereseve.com”) in respect of (a) the use of this website; and (b) the provision of services to you by Heritage Nature Reserve.

By (a) visiting this website, viewing, accessing and/or otherwise using any of the information found on the website; and/or (b) making any reservation or booking through this website for services provided by Heritage Nature Reserve, you agree to be bound by the said Terms. You understand, agree and acknowledge that these Terms constitute a legally binding agreement between you and Compagnie Sucrière de Bel Ombre. and that your use of this particular website shall indicate your conclusive acceptance of such Terms.

Use of the website

You acknowledge and agree that this website may contain proprietary and confidential information, including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. Where Compagnie Sucrière de Bel Ombre. authorizes you to view and/or make copies of parts of the content of this website, it shall be for personal and non-commercial use only. Such content may not be sold, reproduced, or distributed without our prior written permission. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically and explicitly granted herein are reserved.

The website may also include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that Compagnie Sucrière de Bel Ombre. is not responsible for and does not endorse any advertising, products or other resources, of whatsoever nature, available from such resources or websites.

When you submit any content or information to Compagnie Sucrière de Bel Ombre, you simultaneously grant to Compagnie Sucrière de Bel Ombre, an irrevocable, worldwide, royalty-free license and authorization to publish, display, modify, distribute and/or syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license and authorization to Compagnie Sucrière de Bel Ombre.

While every effort is made to keep the website up and running smoothly, Compagnie Sucrière de Bel Ombre, takes no responsibility for and will not be liable for the website being temporarily unavailable for any reason whatsoever, including due to technical issues or issues beyond its control.

Provision of Services

The services sought and for which a price has been quoted by Heritage Nature Reserve, are subject to their availability at the time of reservation.

You agree and acknowledge that Heritage Nature Reserve, shall be entitled to provide services to you through subsidiaries or affiliated entities or such other service providers as it may deem fit.

Reservation process and cancellation fees

Where you request Heritage Nature Reserve, to make a reservation based on a prior quotation, Heritage Nature Reserve, shall communicate to you a date by which the said reservation should be confirmed by you (The ‘Due Date’).

Where you fail to confirm the reservation by the Due Date, Heritage Nature Reserve, shall be entitled to cancel your reservation.

Where you confirm the reservation and a booking is made by you or on your behalf and you subsequently request the cancellation of the booking, the following shall apply:

  • if the cancellation is made at least 1 calendar day prior to the date of the excursion, no cancellation fee shall be applicable; and
  • if the cancellation is made on the day of the excursion, you will be charged a 100% cancellation fee.

On the other hand, Heritage Nature Reserve, reserves the right to cancel and/or postpone any trip as a result of unfavorable weather conditions and/or technical issues. No compensation shall be due to you as a result of such cancellation or postponement.

Fees and Mode of Payment

Checkout.com, uses the “MasterCard” secure payment gateway (Checkout) through the State Bank of Mauritius Ltd. (SBM). Online Reservations can only be made with a valid credit card. If you do not want to use our payment system or do not own a credit card, you can always contact us directly to discuss alternative payment methods.

SBM and Checkout guarantee a high level protection when providing your credit card number. Information regarding the latter is not accessible to third parties and is not communicated to Heritage Nature Reserve and is only kept on the secure database of MasterCard, VISA, Maestro, American Express, JCB. The order confirmed by the client will be considered valid only when approved by “MasterCard”. If MasterCard does not approve the transaction, the order will be automatically cancelled and the client will be informed by email.

The following cards are accepted

  • VISA
  • MasterCard
  • American Express
  • JCB
  • Maestro

The value of the transaction may be subject to taxes, foreign transaction, currency exchange or other fees. Your bank or credit or debit card company may convert the payment into the local currency and charge fees, resulting in differences between the amount displayed on heritagenaturereserve.com, and the final amount charged to your bank account or credit or debit card statement. Please contact your bank or card company if you have any questions concerning any applicable conversion or fees.

Your obligations

You agree that the following terms shall apply to your excursion booked through this website:

  • If you have booked services offered by Heritage Nature Reserve, on behalf of other people through this website, the terms and conditions set out herein shall also apply to such other people;
  • You shall at all times respect the environment and other people around;
  • You should not behave in a way which may cause distress or annoyance to others or which may create the risk of danger or damage to property;
  • You shall at all times comply with the instructions issued to you by the guide leading the excursion;
  • If you fail to comply with your obligations hereunder, insurance policies taken by CSBO, may be invalidated and you will not be entitled to any compensation for any prejudice you may have suffered;
  • You shall be liable to indemnify CSBO and/or the other passengers and/or any third party for any prejudice caused to any of the latter as a result of any breach of your obligations hereunder; and
  • You understand and agree that your use of the services provided by Heritage Nature Reserve, is entirely at your own risk and that such services are provided on an “As Is” and “As Available” basis. CSBO, does not make any express or implied warranties, endorsements or representations whatsoever as to the services provided by Heritage Nature Reserve.

Limitation of Liability

You understand and agree that neither CSBO, nor any of its subsidiaries or affiliates or sub-contractors shall in any event be liable for:

  • any indirect, incidental or consequential damages; and/or
  • any prejudice caused to you or any other person as a result of any event which is beyond the direct control of Heritage Nature Reserve, including any force majeure event.

CSBO, shall only be liable for any prejudice caused to you or any other person where such prejudice arises as a direct consequence of a “faute lourde” committed by Heritage Nature Reserve.

Notwithstanding anything contained herein, the total liability of CSBO, to you shall, in no event, exceed Rs 100 million.

Governing law and jurisdiction

The construction, performance and validity of these Terms, and any matter connected thereto shall, in all respects, be governed by the laws of Mauritius and the Courts of Mauritius shall have exclusive jurisdiction.


CSBO, reserves the right to modify these Terms from time to time at its sole discretion and without any notice. Changes to the Terms become effective on the date they are posted and your continued use of services provided by CSBO, after any changes to Terms will signify your agreement to be bound by them.